Return & Refund Policy

1. General Return Policy

You may return ready-made (non-tailored) products within 7 days of receipt provided they are in original condition with all tags and packaging intact. Used, washed, or altered products are not eligible for return.

2. Custom Tailored Products

Garments custom-made to the customer’s measurements and specifications are not eligible for return or refund due to a change of mind, in accordance with Kuwait Consumer Protection Law and its Executive Regulations. The shop will rectify any tailoring defect or non-conformity with the measurements or specifications agreed at the time of order. Any additional alterations or changes requested after the order has been completed in accordance with the approved measurements and specifications will be considered additional requests and may be subject to additional charges.

3. Return Process

To initiate a return:

1. Contact us via WhatsApp at +965 66887999 or email info@dishdasha.com
2. Provide your order number, reason for return, and product photos
3. Once approved, you can return the product to our branch or arrange pickup
4. Refund is processed within 5-7 working days after receiving the product

4. Refund Method

Refunds are processed to the original payment method. KNET payments are refunded within 3-5 working days. Credit card payments may take up to 14 working days depending on the issuing bank.

5. Exchanges

Ready-made products can be exchanged for a different size or colour within 7 days of receipt, subject to availability. Delivery charges for exchanges are borne by the customer.

6. Non-Returnable Items

• Custom-tailored dishdashahs and eqaal (unless defective)
• Innerwear (Mukasar, Faneela, Underwear)
• Fabrics cut to order
• Bulk tailoring supplies (threads, zippers, needles)

7. Contact Us

For any return or refund enquiries:

• Email: info@dishdasha.com
• WhatsApp: +965 66887999
• Branch: West Abu Ftirah, Block 1, Street 11, Plot 108