Terms & Conditions

1. Custom-Made Garments

Garments custom-made to the customer’s measurements and specifications are not eligible for return or refund due to a change of mind, in accordance with Kuwait Consumer Protection Law and its Executive Regulations.

2. Tailoring Defects & Non-Conformity

The shop will rectify any tailoring defect or non-conformity with the measurements or specifications agreed at the time of order.

3. Additional Alterations

Any additional alterations or changes requested by the customer after the order has been completed in accordance with the approved measurements and specifications will be considered additional requests and may be subject to additional charges.

4. Consumer Rights

These terms do not affect any consumer rights provided under the applicable laws and regulations of the State of Kuwait.

5. Acceptance of Terms

By using the Dishdashah website, mobile app, or any of our services, you agree to be bound by these Terms and Conditions. If you do not agree to any of these terms, please do not use our services.

6. Orders & Pricing

All prices are displayed in Kuwaiti Dinar (KWD) and include VAT where applicable. We reserve the right to modify prices without prior notice. Once an order is confirmed and paid, the price displayed at the time of purchase is final.

7. Payment Methods

We accept payment via KNET, Visa, Apple Pay, TAP, and Deema. All transactions are processed through secure, encrypted payment gateways. In case of a failed transaction, the amount is automatically refunded within 3-5 working days.

8. Delivery

We provide delivery service across all areas in Kuwait. Expected delivery time is 1-3 working days for ready-made products, and 5-10 working days for tailoring orders. Delivery charges are calculated at checkout.

9. Intellectual Property

All content on the Dishdashah website including logos, designs, text, and images are protected by intellectual property rights. Copying or reproducing any content without prior written permission is prohibited.

10. Loyalty Programme

Our loyalty programme awards 10 season points per 1.000 KD of net retail spend in the calendar year. Points are display-only: they unlock tier benefits and cannot be redeemed for cash or discounts. Fabric is never discounted. We reserve the right to modify or discontinue the programme. Points are non-transferable and have no cash value.

11. Contact Us

For enquiries related to these Terms and Conditions:

• Email: info@dishdasha.com
• WhatsApp: +965 66887999